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MCQ - Mechanical TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing - 538 - UNIT - II - Customer Needs and Product Specifications

26)   

Analytical CRM focuses on:

A.
B.
C.
D.
Answer: B
27)   

Which one is an example of CRM software?

A.
B.
C.
D.
Answer: C
28)   

CRM helps in identifying:

A.
B.
C.
D.
Answer: B
29)   

CRM helps in improving:

A.
B.
C.
D.
Answer: B
30)   

Which department is most involved with CRM?

A.
B.
C.
D.
Answer: C
31)   

CRM leads to better:

A.
B.
C.
D.
Answer: B
32)   

CRM helps in:

A.
B.
C.
D.
Answer: B
33)   

The full form of CRM is:

A.
B.
C.
D.
Answer: B
34)   

Which is NOT a feature of CRM?

A.
B.
C.
D.
Answer: B
35)   

Which one improves by using CRM?

A.
B.
C.
D.
Answer: B
36)   

What is the purpose of a checklist of customer needs?

A.
B.
C.
D.
Answer: B
37)   

Which of the following is usually included in a customer needs checklist?

A.
B.
C.
D.
Answer: B
38)   

A customer needs checklist should be:

A.
B.
C.
D.
Answer: B
39)   

Which tool helps to prioritize customer needs in a checklist?

A.
B.
C.
D.
Answer: C
40)   

Which is a customer-focused question while preparing a checklist?

A.
B.
C.
D.
Answer: B
41)   

The checklist of customer needs must be prepared during:

A.
B.
C.
D.
Answer: B
42)   

Customer feedback is useful to:

A.
B.
C.
D.
Answer: B
43)   

What ensures a checklist is effective?

A.
B.
C.
D.
Answer: B
44)   

The checklist can be used by:

A.
B.
C.
D.
Answer: C
45)   

Which format is commonly used for customer needs checklist?

A.
B.
C.
D.
Answer: B
46)   

Checklist of needs helps in:

A.
B.
C.
D.
Answer: C
47)   

An example of a customer need is:

A.
B.
C.
D.
Answer: B
48)   

Customer needs checklist must be updated:

A.
B.
C.
D.
Answer: C
49)   

The checklist should reflect:

A.
B.
C.
D.
Answer: C
50)   

Which of the following is not a customer requirement?

A.
B.
C.
D.
Answer: C