Sparks Academy
SPARKS ACADEMY
Online Test Series
8190879379 Chennai

MCQ - Mechanical TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing - 538 - UNIT - II - Customer Needs and Product Specifications

176)   

Which one is not a CRM tool?

A.
B.
C.
D.
Answer: C
177)   

Effective CRM reduces:

A.
B.
C.
D.
Answer: A
178)   

The final aim of CRM is:

A.
B.
C.
D.
Answer: A
179)   

Customer churn means:

A.
B.
C.
D.
Answer: A
180)   

The first step in preparing customer needs checklist is:

A.
B.
C.
D.
Answer: A
181)   

Which method is used to collect customer needs?

A.
B.
C.
D.
Answer: A
182)   

The term “Voice of Customer” refers to:

A.
B.
C.
D.
Answer: A
183)   

Prioritization of customer needs is done using:

A.
B.
C.
D.
Answer: A
184)   

Which one is a functional requirement in specifications?

A.
B.
C.
D.
Answer: A
185)   

BIS standards in specifications ensure:

A.
B.
C.
D.
Answer: A
186)   

Tolerance in specifications refers to:

A.
B.
C.
D.
Answer: A
187)   

Environmental requirement in product specification is:

A.
B.
C.
D.
Answer: A
188)   

Checklist of customer needs helps in:

A.
B.
C.
D.
Answer: A
189)   

Which of the following is a performance specification?

A.
B.
C.
D.
Answer: A
190)   

Product specification must be:

A.
B.
C.
D.
Answer: A
191)   

Checklist of customer needs is prepared mainly by:

A.
B.
C.
D.
Answer: A
192)   

Which factor is not considered in customer needs?

A.
B.
C.
D.
Answer: D
193)   

A good product specification ensures:

A.
B.
C.
D.
Answer: A
194)   

The final approved specification is called:

A.
B.
C.
D.
Answer: A
195)   

The main advantage of checklist method is:

A.
B.
C.
D.
Answer: A
196)   

ISO standards in product specification ensure:

A.
B.
C.
D.
Answer: A
197)   

Aesthetic need of customer means:

A.
B.
C.
D.
Answer: A
198)   

A measurable customer requirement is also called:

A.
B.
C.
D.
Answer: A
199)   

Customer needs checklist and product specifications are mainly prepared to:

A.
B.
C.
D.
Answer: A
200)   

Which of the following is the first step in understanding customer needs?

A.
B.
C.
D.
Answer: B