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MCQ - Mechanical TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing - 538 - UNIT - II - Customer Needs and Product Specifications

101)   

What is the primary purpose of identifying customer needs?

A.
B.
C.
D.
Answer: B
102)   

Customer needs can be classified into:

A.
B.
C.
D.
Answer: A
103)   

A basic customer need refers to:

A.
B.
C.
D.
Answer: B
104)   

Which of the following is an example of an excitement need?

A.
B.
C.
D.
Answer: B
105)   

Performance needs are:

A.
B.
C.
D.
Answer: B
106)   

Customer needs can be identified through:

A.
B.
C.
D.
Answer: A
107)   

Observing customer behavior helps in:

A.
B.
C.
D.
Answer: B
108)   

Which tool is commonly used to capture customer requirements?

A.
B.
C.
D.
Answer: A
109)   

Customer complaints are a source of:

A.
B.
C.
D.
Answer: B
110)   

Understanding customer needs is critical in:

A.
B.
C.
D.
Answer: A
111)   

Primary data to understand customer needs comes from:

A.
B.
C.
D.
Answer: A
112)   

Secondary data for customer needs may include:

A.
B.
C.
D.
Answer: B
113)   

Which of the following reflects a functional need of a customer?

A.
B.
C.
D.
Answer: A
114)   

Emotional customer needs are related to:

A.
B.
C.
D.
Answer: B
115)   

A latent customer need is:

A.
B.
C.
D.
Answer: B
116)   

The Kano model helps in:

A.
B.
C.
D.
Answer: B
117)   

Voice of Customer (VOC) is used to:

A.
B.
C.
D.
Answer: B
118)   

A well-prepared customer checklist helps in:

A.
B.
C.
D.
Answer: B
119)   

Customer needs are dynamic because:

A.
B.
C.
D.
Answer: A
120)   

Direct interaction with customers can be done via

A.
B.
C.
D.
Answer: A
121)   

Which of the following is NOT a method to identify customer needs?

A.
B.
C.
D.
Answer: C
122)   

Customer needs analysis is important to:

A.
B.
C.
D.
Answer: B
123)   

Which type of need is mandatory for customer satisfaction?

A.
B.
C.
D.
Answer: A
124)   

Prioritizing customer needs helps in:

A.
B.
C.
D.
Answer: A
125)   

Customer needs must be documented to:

A.
B.
C.
D.
Answer: A