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MCQ - Mechanical TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing - 538 - UNIT - II - Customer Needs and Product Specifications

76)   

Which stage connects customer needs with product design?

A.
B.
C.
D.
Answer: B
77)   

Why do companies study customer needs?

A.
B.
C.
D.
Answer: B
78)   

A feature like “dustproof” or “shockproof” is included under:

A.
B.
C.
D.
Answer: B
79)   

When a customer says, “I want it to last longer,” it refers to:

A.
B.
C.
D.
Answer: B
80)   

Design feedback is important for:

A.
B.
C.
D.
Answer: C
81)   

Customer complaints help in:

A.
B.
C.
D.
Answer: B
82)   

How is CRM different from product specs?

A.
B.
C.
D.
Answer: B
83)   

Specifications must be written in:

A.
B.
C.
D.
Answer: B
84)   

Customer checklist helps to:

A.
B.
C.
D.
Answer: B
85)   

A good product design satisfies:

A.
B.
C.
D.
Answer: C
86)   

One key benefit of understanding customer needs is:

A.
B.
C.
D.
Answer: C
87)   

A need like “easy to carry” means product must be:

A.
B.
C.
D.
Answer: C
88)   

Product feedback helps in:

A.
B.
C.
D.
Answer: B
89)   

Which is the correct sequence?

A.
B.
C.
D.
Answer: B
90)   

A product designed without understanding customer needs may:

A.
B.
C.
D.
Answer: B
91)   

Who should be involved in creating product specs?

A.
B.
C.
D.
Answer: C
92)   

Customer says: “I need this waterproof,” this is:

A.
B.
C.
D.
Answer: C
93)   

Which department monitors CRM reports?

A.
B.
C.
D.
Answer: B
94)   

Specifications written clearly help in:

A.
B.
C.
D.
Answer: B
95)   

Design should balance:

A.
B.
C.
D.
Answer: B
96)   

How often should you review customer needs?

A.
B.
C.
D.
Answer: C
97)   

Good CRM system allows:

A.
B.
C.
D.
Answer: A
98)   

Customer needs should be considered as:

A.
B.
C.
D.
Answer: A
99)   

A product that meets all specifications and needs will result in:

A.
B.
C.
D.
Answer: C
100)   

Why is the checklist important for customer needs?

A.
B.
C.
D.
Answer: C