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MCQ - Mechanical TNPSC JTO
JTO - 538 - Industrial Robotics and Digital Manufacturing - 538 - UNIT - II - Customer Needs and Product Specifications

1)   

What is the first step in identifying customer needs?

A.
B.
C.
D.
Answer: B
2)   

Customer needs are often classified into:

A.
B.
C.
D.
Answer: B
3)   

Which of the following is NOT a customer need?

A.
B.
C.
D.
Answer: B
4)   

Why is it important to translate customer needs into specifications?

A.
B.
C.
D.
Answer: B
5)   

Which tool helps in prioritizing customer needs?

A.
B.
C.
D.
Answer: C
6)   

What is a customer need?

A.
B.
C.
D.
Answer: C
7)   

Voice of the Customer (VoC) means:

A.
B.
C.
D.
Answer: B
8)   

Which of the following is a method to gather customer needs?

A.
B.
C.
D.
Answer: C
9)   

Customer satisfaction can be measured by:

A.
B.
C.
D.
Answer: C
10)   

Which document is used to convert customer needs into measurable features?

A.
B.
C.
D.
Answer: B
11)   

What is the purpose of product design?

A.
B.
C.
D.
Answer: C
12)   

Which is the first stage of product design process?

A.
B.
C.
D.
Answer: B
13)   

Prototyping in product design is used for:

A.
B.
C.
D.
Answer: B
14)   

Which software is commonly used in product design?

A.
B.
C.
D.
Answer: B
15)   

A well-designed product helps in:

A.
B.
C.
D.
Answer: C
16)   

The final step in product design is:

A.
B.
C.
D.
Answer: C
17)   

Which of the following is NOT part of product design development?

A.
B.
C.
D.
Answer: D
18)   

Ergonomics in product design means:

A.
B.
C.
D.
Answer: B
19)   

Design thinking involves:

A.
B.
C.
D.
Answer: C
20)   

Which tool is used to analyze risks during product development?

A.
B.
C.
D.
Answer: A
21)   

What is the main goal of Customer Relationship Management (CRM)?

A.
B.
C.
D.
Answer: C
22)   

CRM mainly deals with:

A.
B.
C.
D.
Answer: C
23)   

Which of the following is a benefit of CRM?

A.
B.
C.
D.
Answer: B
24)   

CRM software is used for:

A.
B.
C.
D.
Answer: A
25)   

Which of the following is a type of CRM?

A.
B.
C.
D.
Answer: C